Terms & Conditions

Last updated: 24 June 2026

The website www.ceylonasianmarket.com is operated by:

Ceylon Asian Grocery s.r.l

CUI: RO50855129

Commercial Reg. No.: J04/2330/2024

Headquarters: Strada Mioriței 12, 607316 Bacău

Email: info@ceylonasianmarket.com

Phone: +94 753339278

Welcome to CeylonAsianMarket.com. These Terms & Conditions govern your use of our website, products, services, and online store. By accessing our website or placing an order, you agree to follow these Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or place an order.

1.DEFINITIONS

Merchant – the company operating the website.

Customer – the natural or legal person placing an order.

Distance contract – a contract concluded without the simultaneous physical presence of the parties.

2. CONCLUSION OF THE CONTRACT

The contract is considered concluded upon confirmation of the order by e-mail. The merchant reserves the right to refuse an order for justified reasons (lack of stock, suspected fraud, technical error).

3. PRODUCTS AND AVAILABILITY

Products are presented with descriptions that are as accurate as possible. There may be minor differences between the images displayed and the product delivered.

Availability is updated periodically, but unforeseen situations may arise.

4. PRICES AND PAYMENTS

Prices are expressed in [RON/EUR] and include/exclude VAT.

Available payment methods:

  • Bank card (processed through NETOPIA Payments)
  • Refund (if applicable)
  • Bank transfer (if applicable)

    • Online payments are secured through encrypted protocols. The merchant does not store card data.

    📦 5. DELIVERY POLICY

    5.1 Processing

    Orders are processed within 1–3 business days.

    5.2 Delivery time

    1–3 business days (domestic).

    5.3 Costs

    The delivery cost is displayed before the order is completed.

    5.4 Transfer of risk

    The risk is transferred upon delivery of the package.

    ↩️ 6. RETURN POLICY

    The individual customer has 14 calendar days to return.

    Conditions:

  • the product in its original condition;
  • without damage;
  • packaging intact.

    • Refund:

    It is done within a maximum of 14 days from receipt of the return, using the same payment method.

    Exceptions:

  • personalized products;
  • unsealed products that cannot be returned for hygiene reasons.

    • 7. GUARANTEES

    The products benefit from a warranty according to Romanian legislation.

    🛡️ 8. GDPR POLICY – DATA PROTECTION

    8.1 Data controller

    [ceylonasianmarket.com] is the controller of personal data.

    8.2 Data collected

    • Name, first name
    • Delivery address
    • E-mail
    • Phone
    • Billing data

    8.3 Processing purposes

    • Order processing
    • Delivery
    • billing
    • Support
    • Marketing (with consent)

    8.4 Legal basis

    • Contract execution
    • Legal obligations
    • Consent

    8.5 Storage duration

    Data is retained in accordance with tax and legal obligations.

    8.6 Rights of the data subject

    • accession
    • rectification
    • CLEAR
    • restrict
    • opposition
    • portability

    Requests should be sent to [ info@ceylonasianmarket.com ].

    9. LIMITATION OF LIABILITY

    The merchant is not responsible for:

    • delays caused by the courier
    • customer-supplied errors
    • force majeure

    10. FORCE MAJEURE

    Unforeseen events temporarily exempt from liability.

    11. LITIGATIONS

    Disputes are resolved amicably or by the competent Romanian courts.

    Contact CeylonAsianMarket.com