Refund and Returns Policy
Return & Refund Policy
Last updated: 24 June 2026
Thank you for shopping with CeylonAsianMarket.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged items, incorrect items, and order issues are handled when you purchase products from our website.
1. General Return Policy
Customers may request a return for eligible products within 14 days from the date they receive their order, subject to the conditions listed in this policy.
To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition as received.
2. Items That Cannot Be Returned
Due to the nature of grocery and food products, some items cannot be returned unless they are damaged, defective, expired, or incorrectly delivered.
- Perishable food items
- Opened food packages
- Products with broken seals
- Items that cannot be returned for health or hygiene reasons after opening
- Products that have been used, consumed, or partially consumed
- Items damaged after delivery due to misuse, improper storage, or handling by the customer
- Products not in their original packaging
3. Damaged, Defective, Expired, or Incorrect Items
If you receive a damaged, defective, expired, or incorrect item, please contact us as soon as possible after receiving your order.
To help us process your request quickly, please provide:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
- Photos of any damage, expiry date, or incorrect item received
After reviewing your request, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
4. Change of Mind Returns
If you change your mind about a purchase, you may request a return for eligible products within 14 days of receiving your order.
Change of mind returns are accepted only if the product is unopened, unused, undamaged, and suitable for resale. Food items, opened packages, and sealed products that have been opened may not be accepted for return.
5. Return Shipping Costs
For change of mind returns, the customer may be responsible for return shipping costs.
If the return is due to our mistake, such as sending the wrong item, damaged item, defective item, or expired product, we will provide an appropriate solution and may cover the return or replacement cost where applicable.
6. Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request.
If your refund is approved, the refund will be processed using the original payment method, unless another method is agreed. Please note that banks and payment providers may take additional time to complete the refund.
7. Partial Refunds
In some cases, only a partial refund may be granted. This may apply when:
- The item is returned with damaged or missing packaging
- The product is not in its original condition
- Only part of the order has an issue
- A replacement or store credit is offered instead of a full refund
8. Missing Items from an Order
If an item is missing from your order, please contact us with your order number and details of the missing product.
After checking your order and dispatch details, we may send the missing item, offer a refund, or provide another suitable solution.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.
If the order has already been dispatched, it may not be possible to cancel the order. In such cases, the return conditions listed in this policy will apply.
10. Refused or Failed Delivery
If a delivery fails due to an incorrect address, unavailable recipient, refusal to accept the parcel, or failure to collect the order, additional delivery charges may apply.
Refunds for failed or refused deliveries may exclude delivery fees and any costs already incurred for processing or returning the order.
11. How to Request a Return or Refund
To request a return, refund, replacement, or support with an order issue, please contact us through our official contact page:
Please include your order number and all relevant details so we can assist you quickly.
12. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business operations, delivery process, legal requirements, or customer service procedures. Any changes will be posted on this page with a revised “Last updated” date.
